We’re hiring! Case Manager for PNLV and YouthBuild

POSITION: Case Manager

ORGANIZATION: YouthBuild and Promise Neighborhoods of the Lehigh Valley

POSITION LEVEL: 12 Month exempt, split position between YouthBuild and Promise Neighborhoods of the Lehigh Valley

The position will be expected to work 24 hours per week for YouthBuild and 16 hours per week for PNLV.

REPORTING STRUCTURE: Reports to PNLV Community Manager


The Case Manager will provide on-going case management support, advocacy and guidance to YouthBuild students, Allentown Children Health Improvement Project (ACHIP) clients and Allentown Promise Neighborhood residents in order to assist them in dealing with their personal, legal, and social service needs. In addition, the Case Manager will advocate and utilize strategic community building and organizing techniques to engage neighborhood stakeholders for purposes of improved education, economic, housing, health and life outcomes.

Responsibilities of the position include but are not limited to these duties:

  • Build knowledge of appropriate community services and resources to make appropriate referrals for students and residents.
  • Conduct initial assessments, refer to appropriate community resources and provide goal oriented case management and discharge planning for program participants
  • Facilitate weekly life skills sessions/support groups
  • Monitor and track participant progress on service plans
  • Conduct home visits as appropriate, to assess needs and support clients and their families
  • Actively participate in a collaborative processes for addressing issues of social isolation, health disparities, early childhood education, racism, and poverty in the Allentown Promise Neighborhood.
  • Assist with volunteer recruitment, block level organizing and other resident leadership development.
  • Represent organizations at appropriate meetings, presentations and community events/fairs, as needed.
  • Assist with the creation and distribution of communications on PNLV activities and issues, including website, newsletters and social media outlets.
  • Contribute to maintenance of PNLV calendar of events, organizational databases, and all records and reports for PNLV, and community stakeholders.


  • Bachelor’s Degree in social work, public health, education, sociology, criminal justice, or related field preferred.
  • Minimum of one year human service, social services, education, early childhood or healthcare experience
  • Strong interpersonal and communication skills
  • Interest in learning community organizing principles
  • Group facilitation skills
  • Good analytical, negotiation, and problem-solving skills
  • Strong time and task management skills
  • Genuine commitment and sensitivity to students, residents and community issues
  • Strong commitment to racial, ethnic, religious and gender equity and experience working with diverse groups
  • Highly motivated and independent, yet team-oriented
  • Must be able to work weekends and evenings
  • Computer and other standard office equipment skills sufficient to document participant progress, prepare flyers and other communications, maintain databases, email, and website posting.
  • Pleasant disposition, keen sense of humor and a desire to make the world a better place.
  • Bilingual English-Spanish is a huge asset

Salary: $28,000-$35,000 depending on education and experience plus competitive benefits package


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